COOKIE PROCESSING TIME

All orders are processed within 3 Business Days. Orders Received by Thursday at 12pm CST will be Shipped on Monday and Delivered Tuesday – Thursday.
  • Orders are not shipped on weekends or holidays.
  • Orders placed after the weekly cutoff on Thursdays at 12pm CST will not begin processing until the following Thursday.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

SHIPPING

We ship on Mondays using USPS Priority mail which usually arrives in 2 – 3 business days.

  • We currently do not ship outside the U.S. We only offer domestic (U.S) shipping. 
  • Shipping charges for your order will be calculated and displayed at checkout.

     Note: Delivery delays can occasionally occur due to unforeseen circumstances.

RETURNS

Due to the perishable nature of gourmet cookies, we do not accept returns or exchanges to ensure food safety and quality. However, we are committed to customer satisfaction and will work to resolve any issues with your order.

If there is an issue with your order, such as receiving the wrong item or a damaged product, please contact customer support at orders@cupcakeandasmile.com within 24 hours of receiving your cookies. 

Allergy Information

All items are processed on machines that process peanuts, tree nuts, dairy, egg and wheat. We do not recommend our products if you have a severe allergy.

Cookie Care Instructions

To ensure the quality and freshness of our cookies during transit, each cookie is individually packaged, heat sealed and tightly packed with packaging material in a corrugated box.

To keep your gourmet cookies fresh and delicious, here are some care instructions:

Consume Quickly: For the best taste and texture, enjoy your cookies within three days of arrival
Airtight Storage: Store cookies in an airtight container to preserve moisture and maintain their optimal texture.
Avoid Refrigeration: Do not store cookies in a cooler or refrigerator, as this can dry them out.
Freezing: If you can’t consume the cookies within three days, freeze them in an airtight container or zip-top bag. They can be frozen for up to three months.
Defrosting: When ready to eat, allow the cookies to defrost at room temperature for about two hours to regain their original texture and taste.
Enjoy your cookies! 🍪 If you have any other questions or need more tips, feel free to ask.
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